Please use this identifier to cite or link to this item: http://hdl.handle.net/10654/15800
Title: Responsabilidad en la prestación del servicio de seguridad en edificios y conjuntos residenciales en Bogotá
Title in english: Responsibility for the provision of security services in buildings and residential complexes in Bogota
Author: Silva Almansa, Victor Manuel
Date: 16-Dec-2016
Site: Calle 100
Abstract: Este documento presenta los requisitos legales vigentes que deben cumplir las Empresas de Vigilancia y Seguridad Privada, así como sus responsabilidades, para ejercer sus servicios en el ámbito residencial en la ciudad de Bogotá, como una herramienta para que los usuarios puedan seleccionar conscientemente, las entidades que respalden sus requerimientos y que tengan la capacidad de responder ante incidentes, frente a la necesidad de cubrir la escasez de información disponible actualmente acerca del tema y ofreciendo orientación clara a los residentes, respecto a la escogencia con base en los compromisos de las Empresas o cooperativas prestadoras del servicio para asegurar la protección, de la Administración Contratante y de los bienes y los habitantes de la Propiedad.
Abstract: Residents of condominiums and buildings in Bogota, represented by the horizontally owned administrations, place their full trust in Private Security and Surveillance companies. These companies are paid monthly administration fee by the residents under the assumption that the service providers are under regulation and control of the Superintendency of Surveillance and Private Security. The scope and responsibilities of the security service are provided within the Decree Law 356 of 1994 and the Single Regulatory Decree 1070 of 2015, in addition to the complementary provisions issued by the Superintendency of Private Security and Surveillance. The limits and conditions are rarely understood or included in the contracts or clarified to the parties legally related to the provision of the service. This results results in user dissatisfaction, lawsuits, and in some cases, evasion of responsibility by the private security and surveillance company or Cooperative. This continues to happen despite the findings of weaknesses in their operation, affecting the user and the whole image of the sector of Private Security companies. It is often assumed, as a result of the contractual gaps, that when incidents or affections occur, the contracted Private Security and Surveillance company is totally responsible for what happened. However, Is the monitoring company really responsible for what happened? To answer this question, it is necessary to evaluate the responsibilities and participaation of the administrator, the residents and the Private Security and Surveillance company. Only then it will assure the quality of the service and the delimitation of the responsibilities, without generating false expectations for any of the parties. This document presents the current legal requirements that the Private Security and Surveillance Companies must fulfill. It also includes their responsibilities to carry out their services in the residential area in the city of Bogotá as a tool. This will ensure that users can consciously select the security services that support their requirements and have the capacity to respond to incidents. The document further intends to cover the shortage of information currently available on the subject and provide clear guidance to residents regarding the choice of Security providers. The criteria are based on commitments of the companies or cooperatives providing the service in order to ensure the residents protection, the minimum the scope required for contracting, and the administration to sign better and well structured service conctracts. Finally, the paper intends to explain how the adequate quality of the service concludes in compliance with the regulatory provisions for the sector. The document develops and presents recommendations to be taken into account when hiring Private Security and Surveillance Companies, providing guidance to users and serving as a form of self-assessment for Private Security companies.
Keywords LEMB: POLICIA PRIVADA
SERVICIOS DE SEGURIDAD PRIVADA
PROPIEDAD HORIZONTAL
Appears in Collections:Administración de la Seguridad

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