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Indicadores para la gestión de facultades: un estudio de dos casos en España

dc.creatorFagundes, Jair Antonio
dc.creatorCrespo Soler, Cristina
dc.creatorRipoll Feliu, Vicente
dc.creatorFerreira, Maria Leonor
dc.date2015-06-30
dc.identifierhttps://revistas.unimilitar.edu.co/index.php/rfce/article/view/1610
dc.identifier10.18359/rfce.1610
dc.descriptionThe aim of this article is to explore the indicators for the management of two private schools in Spain. Data collection was done through interviews, direct observation of researchers and analysis of internal documents of educational institutions. In the end it was possible to identify the indicators of management, financial and non-financial, according to the four perspectives of the Balanced Scorecard (CMI Spanish acronym). We conclude that case one uses 34 indicators, of which 12 are Financial 10 are related customers, 10 are of the internal perspective and only two are related to personal development ; in case two 41 indicators are used , with 10 financial , 11 for customers , 11 of the internal processes and 9 related to personal development . These results are in line with the results obtained from other investigations at international level.en-US
dc.descriptionEl objetivo de este artículo es explorar los indicadores para hacer la gestión de dos facultades privadas en España. Se hizo la recolección de datos a través de entrevista, observación directa de los investigadores y análisis de documentos internos de las instituciones de enseñanza. Al final fue posible identificar los indicadores de gestión, financieros y no financieros, de acuerdo con las cuatro perspectivas del Cuadro de Mando Integral (CMI). Se concluye que el caso uno utiliza 34 indicadores, siendo 12 financieros, 10 relacionados con los clientes, 10 de la perspectiva interna y solamente 2 vinculados al desarrollo personal; en el caso dos, se utilizan 41 indicadores, siendo 10 financieros, 11 de los clientes, 11 de los procesos internos y 9 relacionados con el desarrollo personal. Estos resultados están en línea con los resultados obtenidos en otras investigaciones de nivel internacional.es-ES
dc.descriptionO objetivo deste artigo é explorar os indicadores para fazer o gerenciamento de duas faculdades privadas na Espanha. Fez-se a coleta de dados através de entrevista, observação direta por parte dos pesquisadores e análises de documentos internos das instituições de ensino. Ao final foi possível identificar os indicadores de gerenciamento, financeiros e não financeiros, de acordo com as quatro perspectivas do Quadro de Comando Integral (CMI, por sua sigla em espanhol). Conclui-se que o caso 01 utiliza 34 indicadores, sendo 12 financeiros, 10 relacionados com os clientes, 10 da perspectiva interna e somente 2 vinculados ao desenvolvimento pessoal; no caso 02, utilizam-se 41 indicadores, sendo 10 financeiros, 11 dos clientes, 11 dos processos internos e 9 relacionados com o desenvolvimento pessoal. Estes resultados estão alinhados com os resultados obtidos em outras pesquisas de nível internacional.pt-BR
dc.formatapplication/pdf
dc.languagespa
dc.publisherUniversidad Militar Nueva Granadaes-ES
dc.relationhttps://revistas.unimilitar.edu.co/index.php/rfce/article/view/1610/1374
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dc.rightsDerechos de autor 2016 Revista Facultad de Ciencias Económicases-ES
dc.sourceRevista Facultad de Ciencias Económicas; Vol. 23 No. 2 (2015); 109-121en-US
dc.sourceRevista Facultad de Ciencias Económicas; Vol. 23 Núm. 2 (2015); 109-121es-ES
dc.sourceRevista Facultad de Ciencias Económicas; v. 23 n. 2 (2015); 109-121pt-BR
dc.source1909-7719
dc.source0121-6805
dc.subjectManagement Indicatorsen-US
dc.subjectPowersen-US
dc.subjectBalanced Scorecarden-US
dc.subjectSpain.en-US
dc.subjectIndicadores de gestiónes-ES
dc.subjectFacultadeses-ES
dc.subjectCuadro de Mando Integrales-ES
dc.subjectEspaña.es-ES
dc.subjectIndicadores de gerenciamentopt-BR
dc.subjectFaculdadespt-BR
dc.subjectQuadro de Comando Integralpt-BR
dc.subjectEspanha.pt-BR
dc.titleIndicators for the management of powers : a study of two cases in Spainen-US
dc.titleIndicadores para la gestión de facultades: un estudio de dos casos en Españaes-ES
dc.titleIndicadores para o gerenciamento de faculdades: um estudo de dois casos na Espanhapt-BR
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion


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