Please use this identifier to cite or link to this item:
http://hdl.handle.net/10654/6596| Title: | Análisis de la inteligencia emocional como potencializador de la experiencia de servicio en las empresas del subsector de las telecomunicaciones |
| Title in english: | Analysis of emotional intelligence as a potentiator experience service companies telecommunications subsector |
| Author: | Mojica Manrique, Wilmar Jovany |
| Date: | 22-Jun-2015 |
| Site: | Calle 100 |
| Abstract: | El trabajo aborda un análisis de la inteligencia emocional y como puede mejorar la experiencia de servicio en las empresas de Telecomunicaciones |
| Abstract: | The paper deals with an analysis of emotional intelligence and how it can improve the experience of service in the Telcos |
| Keywords LEMB: | INTELIGENCIA EMOCIONAL MOTIVACION DEL EMPLEADO |
| Appears in Collections: | Mercadeo de Servicios |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Seminario de grado-Wilmar Mojica Manrique-20150810.pdf | 262.28 kB | Adobe PDF |  View/Open | |
| Autorización para biblioteca.pdf | 48.63 kB | Adobe PDF |  View/Open |
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